Two weeks ago, I had a somewhat bizarre incident where a city truck jumped the line waiting at the car wash. I complained to the city and it was passed on to the City Manager. I finally got a response the other day and I’ve been shaking my head ever since. It contained the following:
“We have dealt with the issue and now consider it closed.”
Wait a second. Doesn’t the person who complained determine if a matter is dealt with acceptably? It seems to me that I finally understand why a city employee can conduct himself in an arrogant and superior manner. After all, if the city manager is above the mere mortals who pay his salary, why can’t the remainder of the staff be that way…
Doug Rutherford 
That would be Denis.
Yes, Niall, it would be.
was that the ONLY response? No “thanks for your concern/writing/etc?” Just blowing you off? Lame…
He did say that they discovered who the person was. I just find it amazing that he would arbitrarily say the matter was closed without any other details, or even asking me whether or not I thought it was over.